Links to Life is a progressive early intervention provider located in Ryde and is looking for a Part time person who has a passion to provide information and look after the service delivery schedule of our clinic.
Reporting to the Managing Director and working with the wider team the customer support officer is the one of the first points of contact answering enquiries in a respectful and professional manner, ensuring customers receive the highest level of service.
This role will include, however not limited to:
- Deliver quality information to customers
- Inbound customer queries are answered with clear, concise and easily understood solutions.
- Interpreting NDIS plans to assist with Therapy planning
- Communication to other key areas of the organisation are completed with detailed handovers of customers query.
- New customers are accurately set up in systems and all relevant documentation is completed correctly and recorded in the clients record including any supporting notes/tasks required.
- Quality administrative support in onboarding new clients
- Weekly reporting
- Managing the support worker delivery schedule
About you
- You’re an experienced customer service professional with a Background in Disabiity or Allied health and can cope with multi-tasking and understand the challenges of working in an organisation where people are the focus of everything they do.
- You are highly organised with a self-driven personality and a mature approach in order to manage the many tasks and compliance around competing priorities
- You have a customer first approach to your work and are able to make it easy and simple for the customer to work with our company
- You will be a problem solver with a highly communicative and collaborative approach working closely with the wider team and external stakeholders / referals to ensure the right level resources and the skills are available to meet client’s needs.
To be successful in this role you will have the following
- Excellent time management skills responding to service requests, client & employee enquiries
- Exceptional verbal, phone and written communication skills with a well presented, cheerful and positive disposition
- Comfortable making outbound calls
- Confident with technology systems to help manage customer journey information.
- Advanced problem solving and lateral thinking skills.
- Good with Numbers and the ability to use Budget sheets to assist families with their therapy planning
- Managing NDIS claims and ovrdue payments
- Ability to work both autonomously and within a team environment.
- Advanced computer skills and excellent communication skills
- Happy to work Part time with flexibility to work full time to cover team on leave
If you enjoy being the central hub to both team and clients and are seeking part time work with flexibility to work full time if needed then apply today !
On offer is an attractive salary of $75K + Super ( pro rata for Part time)